Dual Flush Toilet Converter Frequently Asked Questions (FAQ's)

Over the years we have compiled frequently asked questions from our customers regarding our dual flush toilet water conservation Kit. Please find these FAQ's listed below and should you not find the information you're looking for, please feel free to contact us.

Q: You say that the Controllable Flush water conservation kit can reduce a typical family’s water use by 20 percent, but can cut that same family’s water bill by more than 50 percent. How is that possible?

A: Most Water Bureaus charge two different rates, which you see reflected on your water bill. One rate is simply for water – that is, the water coming into your house. The other is for sewage – the water and waste leaving your home and entering the public sewage system. Processing that sewage is more expensive than supplying your home with clean water; you can be charged four or five times as much per gallon on the sewer portion of your bill than the water portion. Our dual flush toilet kit not only reduces the amount of water coming into your home, but more significantly, it reduces the amount of sewage going out. With dual flush action it has never been easier to save water.

Q: Why not make the Dual Flush Toilet Water Conservation Kit so that it always makes your toilet flush 1.5 gallons?

A: The low 1.5 gallons per flush is perfect for flushing liquids, and in fact it’s lower than the government-mandated 1.6 gallons per flush in low flow toilets. Flushing solids requires more water. That’s why owners of low flow toilets often have to flush two or three times. Given that fact, our dual flush converter water conservation kit can conserve water as well as a low flow toilet, but you only have to flush once.

Q: I installed the dual flush toilet kit on my toilet, and I can’t seem to get the low flow feature to work. The toilet always wants to do a full flush. Why?

A: You need to adjust the position of the flapper chain. When properly installed, the flapper chain should be perpendicular to the lever arm. You probably just need to hook the flapper chain into another of the arm’s six holes. Experiment with those different positions until you find the point to save water.

Q: Is dual flush installation really as easy as you say it is? Every time I’ve had to fix my toilet I’ve had to empty the tank and clean it out, which is a time consuming, messy job.

A: It really is easy, because you’re only replacing the handle and lever arm. There is no need to change the flapper or the filler valve, so there’s no reason to empty the tank. Our dual flush toilet kit is simple to install and will allow you to conserve water immediately.

Q: What’s the incentive for installing a dual flush toilet? I mean, if you have one of the older high-capacity toilets I would think you’d consider yourself lucky.

A: You are lucky in a way, because the old toilets generally work better than the newer low-flush ones. But water is an increasingly precious natural resource, especially in the many areas of the United States affected by drought. Using our dual flush kit reduces your household’s water usege while still allowing you to use your old toilet. It saves you money, and it’s also a great way to teach water conservation to your children.

Q: How can your dual flush toilet water conservation kit be legal when the federal Water Conservation Act says your toilet must always work at 1.6 gallons per flush (gpf)?

A: That rule is only for toilets manufactured after the Act went into effect in 1994. If you build a new home, the toilets you install must use no more than 1.6 gpf. But our dual-flush toilet kit is not a toilet – it’s a retrofit device, so it’s not affected by the Water Conservation Act. It does, however, give you the same water conserving benefits of a low flow toilet without having to replace your existing toilet.